AnswerNet

123 Reviews

4.4

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About AnswerNet

AnswerNet is a full-service provider of flexible, scalable, omni-channel contact center and Business Process Outsourcing (BPO) solutions. With over 2,000 employees, the company offers a wide range of services, including inbound/outbound sales, help desk, specialized IT support, receptionist message-taking, and back-office administration. They are known for delivering customizable, customer-centric support that focuses on rapid iterative improvement, cultural alignment, and strict adherence to regulatory standards such as HIPAA and PCI compliance. AnswerNet allows businesses to scale operations efficiently, reduce costs, and quickly improve customer satisfaction without having to increase internal staffing.

Industries

Accounting

Bookkeeping

Coaching

Construction

Consulting

E-commerce

Education

Financial

Healthcare

Home Services

Hospitality

IT Services

Insurance

Legal

Marketing

Media

Medical Services

Non-profits

Property Management

Publishing

Real Estate

Telecom

Region

United States

Languages

English

Core Services

Call Center Support

Licensed Insurance Agents

Lead Generation

Virtual Receptionist

Services

AI Chat Bots

Appointment Setting

Chat Support

+11 more

Service Details

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Company Reviews

Total Reviews

123

Last Rated 11/11/2025

Overall Ratings

4.37

Last Rated 11/11/2025

(96)

(8)

(2)

(15)

Sort By

ABCAdmin IT

1 month ago

2.0

Purchased our answering service of perhaps 16 years. Have been with them 2 months and their configuration / integration was very bad and their service is terrible. They can not spell. They can not take notes. Generally are poor.

Consumer

2 months ago

1.0

Negative experience with AnswerNet operator

I live in college town in Maryland. AnswerNet has a contract to accept after hour calls from residents regarding noise complaints and other non-emergency, non 911 related matters. I am a 71 year senior citizen. During a recent call to report loud music just before midnight, the operator was discourteous, dismissive and threatened to disconnect the call. The official summary of the call, which was provided to city officials at my request, described my temperament as rude. I do not agree. Someone being rude is someone else’s opinion. It is not a fact and has no business being included in a statement of findings. Unfortunately, this is not my first negative experience with AnswerNet. I would suggest to management that employees (call talkers) need more training as to how best to interact with callers who may be calling during a highly stressful time.

Todd S

4 months ago

5.0

Amazing Service & Technology!

We recently implemented TMB with Sarah Baptist and it has been fantastic! Her team made everything super easy and handled all the details from start to finish. I would highly recommend this service for any business looking to acquire new customers and stay in contact with their existing customer base. Todd Small / CEO PulseNetTV

Jeffery Jr Brassea

5 months ago

5.0

Supervisor Cawana was real nice and helpful

Kevin Kessler

11 months ago

5.0

Best Call Center on the planet!

Leonarda RAMSAROOP

1 year ago

5.0

Thomas Berry

1 year ago

5.0

Always professional

Speakeasy Speech Therapy, P.C.

1 year ago

5.0

AnswerNet is an extremely professional, efficient, throrough and organized!

AnswerNet is an extremely professional answering service. They responded to our company's (Speakeasy Speech Therapy, P.C.) request with urgency. They listen to your requirements and think out of the box for situations we had not thought of. AnswerNet wants to grow with your business' success and is motivated to accurately handle your calls in an efficient timely manner. They seek ways to improve communication between you and your clients. Deana was very helpful! We worked with Jovanna and Alex who are incredibly knowledgeable, quick to get you up and running! Jovanna and Seth are the absolute BEST to work with. Excellent follow-through weeks later to make sure their services are what we expected. Can't say enough good things about AnswerNet!

Robert Ashford

1 year ago

4.0

These guys do great work in general. One does need to make sure that they greet your callers correctly.

Connor Foster

1 year ago

5.0

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AnswerNet

About AnswerNet

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